Shipping policy

Shipping Policy

Processing Times

  • Ready-to-ship (RTS) orders typically ship within 7–14 days.

  • Made-to-order (MTO) items ship 1–2 weeks after production.

  • All items are handmade in-house, so processing times may vary slightly.

Shipping Methods

  • US Domestic: USPS Priority Mail (Economy) or USPS Priority Mail Express (Rush)

  • Canada: Shopify Economy International (carrier may vary between USPS and UPS)

Tracking & Delivery

  • Tracking information will be provided once your order ships.

  • Delivery times depend on the carrier and may vary due to weather, holidays, or other delays.

Lost, Stolen, or Damaged Packages

  • We recommend all customers purchase shipping protection through the provided service- Route. You will be given the option to do so at check out. 

  • Any orders that are not covered by purchase shipping protection purchased by the customer- we are not responsible for packages that are lost, stolen, or damaged, etc. before they make it to their intended destination. 

  • If you purchased shipping protection through our provided shipping protection service & your package is lost, stolen, or damaged- please contact us and we will provide resources for next steps.

  • Refunds or replacements can only be issued if the carrier approves the claim.

Customer Responsibility

  • Please ensure your shipping address is accurate at checkout. Incorrect or incomplete addresses may result in returned or lost packages, and reshipping fees will apply. We are not responsible for packages lost because of incorrect information on the part of the customer. 

Returns, Refunds, & Cancellations

  • Due to the handmade nature of our products, we do not accept returns, exchanges, replacements, or cancellations.

  • Refunds or replacements are only issued in cases where the customer purchased the provided shipping protection and when the carrier approves a claim for lost, stolen, or damaged items, or as required by law.

Production Updates

  • We reserve the right to adjust processing times or pause production as needed.

Thank you for supporting our work and for loving our handmade products. Your patience and understanding are appreciated.

Resources: 

Missing USPS packages
File a domestic USPS claim
File an international USPS claim